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Fraud Alerts

Current Alerts

In addition to the helpful tips posted on this site to educate and protect members against scams and fraudulent activities, SCCU will also periodically add special alerts and warnings regarding current scams.

If you are unsure about any type of request for financial information, please contact SCCU directly to confirm the validity of the message before sending money or releasing any information.


Recent Warnings and Alerts Include:

December 5, 2016 - Skimming Devices Found in Sault, Ontario -- The Sault Ste. Marie Police Service (Sault, ONT) would like to alert consumers about two occurrences locally where skimming devices have been located in point of sale terminals. 

Click here to read the full article from SooToday.com:
https://www.sootoday.com/local-news/police-issue-skimmer-warning-after-local-debit-terminals-compromised-479705

SCCU is recommending any member that has used their SCCU Debit/Credit Card at Galaxy Cinemas in the Station Mall and both Sault, ONT McDonald's Restaurants to monitor their account carefully and report any suspicious activity to SCCU.


 

November 21, 2016 - Be Safe and Smart during the Holiday Season -- The holiday season brings familiar sights, sounds, feelings, and unfortunately fraud. Fraudsters fill with glee over the time period between Black Friday and New Year's Eve as unsuspecting people let down their guard limiting traditional fraud prevention methods at a time where service is most prevalent. And, what's on every fraudster's holiday shopping list? Data.

Often times, plastic card account numbers are the end game for fraudsters to give them the ability to transact but, rather than trying to get the sensitive information off the actual card this year, fraudsters are moving to other means. Procuring data found elsewhere such as retailer website databases, social media sites, or even directly from the member are where fraudsters will shift their focus. Once they have a dossier of information, they can use that intelligence to perpetrate account take overs to transact through a variety of means. They may even order merchandise and pick it up at the store. 

Making matters even more difficult, fraudsters now have more opportunity that ever to operate incognito online as a significant increase in online shopping is expected. 

Unfortunately, many of these risks are outside of credit union control. However, credit unions and members working together is the best bet to mitigate risks. 

  • Think before you click! Suspicious emails, online ads, deals and even apps" If it seems too good to be true, it probably is. Cybercriminals are adept at mimicking legitimate content. Suspicious emails and online offers may introduce malware once clicked. In addition, some fraudulent offers request sensitive information, which can be used to compromise accounts. 
  • Have complex, unique passwords for sites that store your sensitive information. Since it might be difficult keeping track of all the passwords, password management services can be a great option. 
  • Use payment methods that offer tokenization. Many mobile wallets offer mobile, online and in-person settings that include tokenization.
  • Sign-up for transaction alerts if offered or at the very least monitor statements closely for suspicious activity and report it immediately to the credit union.
  • Ensure home computers, laptops and tablets are protected with antivirus, anti-spyware and a firewall. 
  • Close/exit the shopping site or turn off your computer, tablet or mobile device. 
  • Be on the lookout for ATM tampering, skimmers, or anything suspicious. Also, be sure to survey the ATM surroundings for safety. 
  • Use well lighted parking lots and make sure you have your car keys in your hands before entering the parking lot. Survey the area for unusual activity.

August 12, 2016 -- Know that Soo Co-op Credit Union will never send you unsolicited emails, text messages, or phone calls to request your personal financial information, such as your credit card number, expiration date, PINs or passwords, or full Social Security number. You should never reply to emails, phone calls, or any unexpected communication that ask you to CONFIRM, UPDATE, or PROVIDE your member account information. 


August 9, 2016 -- The Wendy’s restaurant chain is the latest target of a wide-spread data breach that is affecting credit and debit card information.  Restaurants across Michigan and many other states are affected and this incident is said to have impacted more cardholders than the recent breaches of Target and Home Depot. The safety and security of our members card account data is a priority for Soo Co-op Credit Union.  At this time we would like to thank our members and our community for all of the patience and understanding they have shown during the Wendy’s Data Breach. We empathize with not only our members, but also with the local business owners and anyone else who may have faced the inconvenience caused by this data breach. 

So what does this latest data breach mean for credit unions? CLICK HERE for an article and video from the Michigan Credit Union League. 

As a reminder when you are issued a new card, if you have any pre-authorized, recurring payments setup to come from your card account, please notify the merchant(s) of your new account number immediately to avoid any interruption in service. We also recommend that you regularly review and monitor your statements and account activity and notify us of any unauthorized activity.


July 10, 2016 -- SCCU has been notified of a data compromise impacting multiple Wendy’s merchant locations. In order to prevent fraud loss, we are in the process of blocking your debit card if your card has been affected by the compromise. Please continue to monitor your account and notify us immediately of any suspicious activity.

For after-hours Lost or Stolen MasterCard Debit Card: 888-241-2510

Additional articles and information you may find helpful:
www.wendys.com/en-us/about-wendys/the-wendys-company-updates


July 1, 2016 -- Some local financial institutions including Soo Co-op Credit Union have noticed an increase in plastic card fraud. We are working diligently on this issue. Please pay close attention to your account if you have a debit card or credit card. You can monitor your account with our online banking, our mobile app, or by calling speedy line at 888.632.3503. If you notice suspicious activity call to block your debit card at MasterCard: 888.241.2510 for Visa Credit Card at 800.828.3901.


July 1, 2016 -- Debit card fraud has become more prevalent in our local communities. To further protect the debit cards that we issue to our members, we have tightened the security measures on our debit card program.

In effort to try and combat fraudulent activity, SCCU may from time to time limit certain types of transactions. If your card is declined at the point of purchase, please immediately call the phone number on the back of your SCCU debit card. Upon verifying your identity, we may then enable the transaction for your convenience.

You can also take extra precautions to monitor your accounts. Please monitor your account activity through Online Banking. Through OLB, you can set up alerts on your account to send email notices/text messages for transactions on your accounts. We also have mobile banking available so that you can access your accounts anytime, anywhere, from your mobile phone.


June 1, 2016 -- It has been brought to our attention that calls have been recently received showing up on the Caller ID as “Soo Co-op Credit Union”. The call was reported to be an automated message saying that the credit union had a great credit card offer and to press 1 for more information. After some investigation, SCCU has determined that this is a SCAM. SCCU does not solicit by automated phone calls. If you have received a call like this and have given any personal information or credit card information, please contact SCCU at 906-632-5300 immediately. If you receive a call like this, please hang up right away! Do not give any personal information out over the phone unless you are certain to whom you are speaking with.


March 26, 2016 -- On the 26th of March management at Galaxy Cinema in the Station Mall inspected their Galaxy Purchase Pad pin pads and found what appeared to be two skimming devices. The skimmers have been removed.  Even though we do not know for certain that your information was captured, SCCU is recommending any member that used their SCCU Debit/Credit Card at the Galaxy Cinema in the Station Mall on March 25th or 26th to contact the credit union to have their card blocked. A new card will be issued to you at no additional cost.